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Help Desk Operations Lead

1 week ago

Quezon City, National Capital Region, Philippines Sourcefit DR Full time
Senior IT Support Specialist Job Summary
This is a challenging and rewarding opportunity to lead a team of support services members in delivering exceptional customer service to our 700+ employees across multiple geographic locations. The ideal candidate will have a unique blend of technical expertise, leadership skills, and business acumen, with a strong focus on problem-solving and analytical thinking. Key responsibilities include troubleshooting, diagnosing, and resolving technical hardware and software issues, developing and leading new user IT orientation, onboarding, and training programs, and maintaining knowledge base and working with management on creating/updating standard operating procedures.