Remote Customer Service Representative

2 weeks ago

Manila, National Capital Region, Philippines beBeeCustomerService Full time ₱300,000 - ₱450,000
Customer Service Representative Job

We are seeking a highly motivated and results-driven Customer Service Representative to join our team.

This is an excellent opportunity for individuals who enjoy interacting with customers, resolving issues, and delivering exceptional service.

  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer complaints and concerns on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.

Key Responsibilities:

Key Skills and Qualifications:
  • Follow established procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Maintain consistent attendance and adhere to scheduling requirements.

Benefits:

Our company offers a range of benefits and incentives that go beyond a paycheck, including growth opportunities and a supportive work environment.

Our organization values diversity, equity, and inclusion, and we strive to create a workplace where everyone feels valued and respected.

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