Hardware Deployment Specialist

2 days ago

Cebu City, Central Visayas, Philippines beBeeDeployment Full time ₱800,000 - ₱1,200,000
Deployment Project Coordinator Role Summary

As a skilled professional, you will play a vital role in coordinating hardware deployments and managing customer relationships. This exciting opportunity will challenge you to work collaboratively with cross-functional teams and external partners to ensure timely and accurate delivery of devices.

Key Responsibilities:
  • Assist project managers in driving implementation projects by managing tasks and activities independently.
  • Initiate internal or customer-facing conference calls, take meeting minutes, update action items, and other activities in support of project managers.
  • Place orders and monitor shipments to ensure delivery according to project schedules.
  • Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites.
  • Resolve delivery and schedule issues between carriers and customers.
  • Modify planned installation activities in response to changes in delivery schedules.
  • Receive and interpret customer POs for hardware orders.
  • Manage changes to deployment schedules including recognizing downstream impacts of changes.
  • Participate in project calls and proactively identify actions needed with regards to changes in orders and installations.
  • Manage customer return orders as well as pickup & disposal of old devices.
  • Work with internal supply chain personnel, transportation carriers, disposal partners, and installation partners to coordinate service delivery, gather data, and resolve issues requiring real-time coordination between carrier, customer, and install partner.
  • Manage complex interactions including changes, disruptions, and other unplanned events while a technician is on site.
  • Interface with customers and installation partners during installation and help in bridge support as needed during critical project rollouts.
  • Work directly with Supply Chain on shifting installs, etc. based on order/availability issues.
  • Work with customer personnel on gathering data for existing assets, confirm deliveries, and other general assistance as directed by project managers.
Required Skills and Qualifications:
  • Proficiency with Microsoft Office tools: Word, PowerPoint
  • Strong Excel Skill (writing formulas, functions, tables, and ranges)
  • Excellent analytical, data reconciliation and problem-solving skills
  • Excellent communication and customer service skills
  • Must be proficient in oral and written language of customer being supported as well as English
  • Detail oriented, self-starter
  • Able to work overtime and/or weekends to cover customer rollout schedule as needed
  • Results oriented
  • Ability to Prioritize Workload to meet multiple project and customer timelines
  • Customer facing experience
  • Strong oral and written communication skills
  • Data management and analysis skills
  • Strong interpersonal skills
  • Multi-tasking
  • Independent thinking, problem solving and decision making
  • Ability to work with cross-functional teams and at times lead and influence the team
Benefits:

This is a challenging yet rewarding role that offers opportunities for growth and development. As a member of our team, you can expect:

  • A competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment

Lexmark is committed to fostering a diverse and inclusive workplace where all employees can thrive. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional results.

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