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Client Engagement Specialist

1 week ago

Cebu City, Central Visayas, Philippines Lennor Group Full time
Overview
Lennor Group is a forward-thinking organization dedicated to delivering exceptional business and workforce solutions. With a deep understanding of the local market and a global perspective, we provide tailored services to businesses across various industries.

About the Role
This role involves driving client engagement through our platform by ensuring they receive personalized content experiences, stay informed about updates, and have their concerns addressed promptly. Key responsibilities include tracking client interactions, identifying behavior patterns, and communicating with clients to update them on new content and platform features.

Responsibilities:
  • • Track and analyze client interactions with the platform, focusing on content usage and engagement trends
    • Identify client behavior patterns and deliver customized content suggestions that match their interests
    • Communicate regularly with clients to update them on new content, platform features, and upcoming events
    • Collaborate with internal teams to resolve client inquiries and issues efficiently
    • Address and resolve platform-related challenges to ensure a smooth client experience
    • Gather client feedback and insights to support continuous improvement of content offerings and overall client engagement
    • Build relationships with clients, including executives and investors
    • Proactively address client concerns and resolve platform-related issues

Qualifications:
The ideal candidate should possess excellent communication and problem-solving skills, with a customer-centric mindset and ability to work independently in a fast-paced environment.