Expert Technical Support Professional Wanted

2 days ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeProfessionalism Full time ₱800,000 - ₱1,200,000
Remote Technical Support Representative Job Description">

MCI specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner.

Our Remote Technical Support Representatives provide technical assistance and troubleshooting support for various clients across industries. They respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

">Responsibilities:">
  • ">
  • Respond to inbound technical support requests via phone, chat, or email">
  • Diagnose and troubleshoot hardware, software, and network issues">
  • Guide customers through step-by-step solutions and escalate complex issues when necessary">
  • Document all customer interactions accurately in the system">
  • Maintain up-to-date knowledge of products, services, and support procedures">
  • Ensure customer satisfaction by providing timely and effective resolutions">
  • Follow company protocols and security guidelines when handling sensitive information">
  • Collaborate with internal teams to improve support processes and customer experience">
  • Meet performance metrics including resolution time, customer satisfaction, and attendance">
">Qualifications:">
  • ">
  • Must be 18 years or older">
  • High school diploma or equivalent">
  • Previous call center experience">
  • Work from home experience">
  • Strong command of the English language">
  • Typing speed of 20+ WPM">
  • High-speed internet connection">
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)">
  • Familiarity with Windows operating systems">
  • Skilled in troubleshooting and follow-up">
  • Able to multitask and self-manage effectively">
  • Excellent interpersonal skills">
">Benefits:">
  • ">
  • HMO Coverage plus a dependent – Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage">
  • Dental Coverage – In-house dental assistance worth ₱5,000">
  • Free meals during training">
  • Career growth and learning">
  • Allowances for rice, clothing, laundry, and meals">
  • Performance and loyalty bonuses">
  • Frequent disinfection, fogging of workplace">
  • Opportunities for growth and promotion">
  • Employee shuttle services">
  • Company retreats and off-site events">
  • Plus, more in-office rewards, raffles, recognition gifts, and treats">
">Physical Requirements:">

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

">Diversity and Equality:">

At MCI, we embrace differences and are committed to a diverse and equal opportunity work environment.

"]},

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