Technical Support Professional

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱450,000 - ₱900,000
Job Description

As a Technical Support Specialist, you will play a vital role in providing exceptional technical assistance to our customers, partners, and colleagues. Your primary responsibilities will include troubleshooting technical issues, explaining product features, and offering best practices guidance.


The ideal candidate will be efficient, composed, and professional, with excellent communication skills and the ability to thrive in a fast-paced environment.


Key Responsibilities:

  • Installs, modifies, and repairs computer hardware and software systems.
  • Resolves technical requests or problems and troubleshoots technical and process issues.
  • Maintains system functionality by testing computer components.
  • Helps design and implement networks.
  • Consults with users to determine appropriate hardware and software needs and assists in placing orders.
  • Maximizes computer systems capabilities by studying technical applications and making recommendations.
  • Tests compatibility of new programs with existing ones.
  • Gathers data to identify and evaluate technical purchasing options.
  • Confirms program objectives and specifications by testing new programs, comparing them with established standards, and making modifications.
  • Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
  • Installs software and necessary applications for workflow.
  • Trains users on new software in person or through tutorial channels.
  • Maintains system capability by testing computer components.
  • Carries out software, network, and database performance tuning.
  • Documents hardware and software updates.
  • Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
  • Prepares reference material for users by drafting operation instructions.

Qualifications

Required Skills and Qualifications:

  • 2 years of technical support experience, preferably supporting customers via email and chat.
  • Experience in providing technical support, including installing and uninstalling apps from phones and computers.
  • General knowledge of how web-based and mobile apps work.
  • Passion for creating exceptional customer experiences and an ability to use challenging situations as opportunities to exceed customer expectations.
  • Ability to thrive in a dynamic and evolving environment, must be adaptable.
  • Metrics-driven and proven ability to handle a high volume of customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Native or near-native written and spoken English.
  • Ability to properly understand and convey tone via written communications.
  • Creative problem-solving skills.
  • Impeccable judgment – the ability to make fact-based decisions that support desired outcomes, particularly in ambiguous situations.
  • Loads of empathy – you genuinely care.
  • Proactive attitude and ability to work with limited supervision.

Benefits

Competitive Benefits Package:

  • Private Health Insurance
  • Training & Development

Plus Requirements
  • Support the team by executing initiatives and collaborating on projects.
  • Take initiative and identify areas of opportunity to contribute to the team's growth.
  • Acquire valuable customer insights and share them with the rest of the team to improve education and experience.
  • Flexible work schedule.
  • Passion for Customer Experience.
  • A proven ability to work remotely as part of a team but also with little direction is highly desired.

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