
Technical Support Expert
1 day ago
This role involves providing technical support to customers, partners, and colleagues in a fast-paced environment.
The ideal candidate will be able to operate efficiently, maintain composure, exhibit professionalism, understand our services, team needs, and deliver the highest level of client satisfaction.
Responsibilities:- Provide technical support to customers via phone, email, and chat
- Respond to customer inquiries and alerts in a timely and professional manner
- Diagnose, address, and resolve technical issues efficiently and accurately
- Escalate complex issues to higher-level support
- Keep up to date with ever-changing technologies
- Participate in training sessions to enhance technical skills and knowledge
- Knowledge-sharing sessions with the team and assist in training new team members
- Gain a deep understanding of the client's products and services
The following are the essential qualifications for this role:
- Curiosity and authenticity
- An analytical and critical thinker
- Passionate about client satisfaction
- 3+ years of technical support experience
- General knowledge of how web-based and mobile apps work
- Ability to thrive in a dynamic and evolving environment
- Metrics-driven and proven ability to handle a high volume of customer interactions
- Strong conflict resolution skills and even temperament
- Ability to properly understand and convey tone via written communications
The following benefits are offered to our employees:
- Private Health Insurance
- Paid Time Off
- Training & Development
-
Technical Support Expert
24 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱300,000 - ₱600,000About Our OpportunityAs a Technical Support Specialist, you will play a key role in providing expert support on our products and services. Your responsibilities will include troubleshooting technical challenges via live chat and tickets, and collaborating with different teams to enhance the customer experience.You will have the opportunity to contribute to...
-
Expert Technical Support Specialist
20 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $85,000Job Title:The Service Desk Analyst will be responsible for providing expert technical support via phone, email, and chat to end-users.Key Responsibilities:Manage incidents and requests within the ticketing systemPerform daily follow-ups with end-users regarding their ticketsResolve username and password issuesProvide multifactor authentication, single...
-
Expert Technical Support Specialist
21 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomer Full time ₱50,000 - ₱80,000Global Support RoleNulogy empowers Consumer Packaged Goods companies and their contracted network of manufacturers and packagers to reduce waste, costs, and better serve customers.We partner with leading CPG organizations offering best-of-breed supply chain solutions. Our growth over the decade has earned recognition with awards such as Canada's Top Small &...
-
Expert Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCareer Full time ₱500,000 - ₱800,000Technical Support CareerUnlock a world of growth and innovation!You will be part of a dynamic team that supports customers in achieving their online goals. Our mission is to provide cutting-edge solutions that simplify technical issues and enhance the customer experience.What you'll do:Provide expert support on web hosting products, troubleshoot technical...
-
Technical Support Specialist
4 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱600,000 - ₱800,000Technical Support ExpertWe're seeking a skilled Technical Support Specialist to join our team.This role requires strong troubleshooting and problem-solving skills, with the ability to translate complex technical details to non-technical audiences.You'll be responsible for handling escalated support tickets, collaborating with cross-functional teams, and...
-
Technical Support Expert
24 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time $8,400 - $9,000IT Support Specialist Job DescriptionWe are seeking a highly skilled IT Support Specialist to provide remote technical support and troubleshooting across various platforms, including Microsoft 365, Google Workspace, QuickBooks, and RMM tools.Key Responsibilities:Provide technical support for Microsoft 365 and Google Workspace tenantsTroubleshoot issues in...
-
Customer Support Expert
21 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeCustomerSupport Full time ₱40,000 - ₱60,000Job Role: Customer Support ExpertWe are seeking a highly skilled Customer Support Expert to join our team. As a key member of our support function, you will be responsible for delivering exceptional technical and functional support to our customers.Your primary duties will include:Ticket Resolution: Respond to customer inquiries in a timely and professional...
-
Technical Support Expert
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeManaged Full time ₱50,000 - ₱75,000At Command|Link, we are seeking a highly skilled Managed Services Engineer to join our global team. In this role, you will be responsible for delivering superior service to ISP/MSP business customers worldwide.As a Managed Services Engineer, you will provide end-to-end support to customers with a focus on SDWAN (preferably Cato), Internet, and related...
-
Customer Technical Support Specialist
20 hours ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeTechnical Full time ₱1,000,000 - ₱1,500,000MES Customer Support EngineerThis role is a fantastic opportunity for an experienced technical professional to provide expert support and troubleshooting skills in a fast-paced environment.Key Responsibilities:Provide advanced technical support and troubleshooting skills for customers and internal stakeholders, utilizing expertise in SQL databases and T-SQL...
-
Technical Support Specialist
1 day ago
Pulong Santa Cruz, Calabarzon, Philippines beBeeSupport Full time ₱5,000 - ₱7,000About this Technical Role:This is a fantastic opportunity to leverage your technical expertise as a Level 2 Helpdesk Support Specialist. As a key member of our support team, you will be responsible for providing expert assistance and resolving complex issues related to computer systems, networks, and software.Key Responsibilities:User Management –...