Data Analyst Expert

13 hours ago

Pasay, National Capital Region, Philippines beBeeSpecialist Full time ₱1,200,000 - ₱1,500,000
Technical Support Specialist

Starburst is a data analytics platform that unifies data across clouds and on-premises to accelerate AI innovation. It provides fast data access, seamless collaboration, and enterprise-grade governance on an open hybrid data lakehouse.

About the Role

The Technical Support Specialist acts as a subject matter expert for enterprise accounts. They are responsible for answering technical questions within standard and custom deployment environments and assisting with supported LTS upgrades.

A Technical Support Specialist works independently, demonstrates an expert degree of proficiency in SEP and Galaxy, and assists customers with break/fix and non-break/fix technical questions through ticketing systems.

Responsibilities
  • Provide support for standard and custom deployments
  • Answer technical questions and reproduce reported issues by leveraging tools like Docker, Kubernetes, and minikube
  • Open bug reports in Jira and feature requests in Aha
  • Coordinate closely with teams to ensure customers receive a value-driven experience
Key Qualifications
  • 5+ years of support experience
  • 3+ years of Big Data, Docker, Kubernetes, and cloud technologies experience
  • Big Data, Docker, Kubernetes, Cloud technologies (AWS, Azure, GCP), Security, Linux Skills, DBMS Concepts/SQL Exposure, Languages: SQL, Java, Python, Bash
Build Your Career

All-Stars have the opportunity and freedom to realize their true potential. By building alongside top talent, they're empowered to take ownership of their careers and drive meaningful change.

They offer a competitive Total Rewards program that reflects their commitment to a rewarding and supportive work environment. This includes attractive stock grants, flexible paid time off, and more.

They are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional experience.

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