Technical Support Specialist

7 days ago

Manila, National Capital Region, Philippines beBeeSupport Full time ₱400,000 - ₱520,000

Job Title

">

Service Desk Analyst

">

Are you a skilled technical support professional looking for a challenging role? This Service Desk Analyst position is perfect for someone who wants to make a difference in the world of IT.

">

As a key member of our IT support team, you will be responsible for providing top-notch end-user service desk support via phone, email, and chat. Your primary responsibilities will include:

">
  • Managing incidents and requests within the ticketing system.
  • Performing and documenting daily ticket follow-ups with end users within the respective ticketing system.
  • Resolving username and password problems.
  • Providing multifactor authentication, single sign-on, and VPN support.
  • Performing software and application support.
  • Providing remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers, and accessories.
">

To be successful in this role, you must have a strong technical background and excellent customer service skills. You should be able to troubleshoot complex technical issues and provide timely resolutions to customers.

">

The ideal candidate will have 2-3 years of progressive experience in a technical support role with an MSP or call center IT support environment. You should possess technical proficiency with common hardware, software, and technologies, including Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, WiFi, etc.

">

You will also need to have knowledge of Active Directory, Azure, O365, MFA, SSO, Okta, networking, and server concepts. Understanding of call center metrics and KPIs is also essential.

">

A college or technology school degree is preferred, but not required. If you have a strong passion for delivering exceptional customer service and resolving technical issues, we encourage you to apply for this exciting opportunity.

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeSupport Full time $60,000 - $80,000

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients through various communication channels.

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱2,000,000 - ₱2,500,000

    Job Title: Technical Support SpecialistAt our organization, we're seeking a skilled Technical Support Specialist to join our team. This role is perfect for individuals who enjoy troubleshooting complex technical issues and providing top-notch support to clients.Key Responsibilities:We're looking for someone who can perform the following tasks:

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $30,000 - $50,000

    Job Title: Technical Support SpecialistJob Description:The Technical Support Specialist responds to technical inquiries, resolves user questions and problems, troubleshoots customer issues, and provides excellent customer service. This role requires a strong understanding of hardware, software, networking, and other designated client products.Provide timely...

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

    Job Title: Technical Support SpecialistTechnical support specialists are essential to the success of our business, providing exceptional customer experiences and resolving technical issues efficiently.As a technical support specialist, you will be responsible for troubleshooting hardware, software, and connectivity issues via phone, chat, or email. Your...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time $100,000 - $125,000

    Job Description:We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers.You will serve as the primary escalation point for complex technical issues that require in-depth troubleshooting and resolution. You will work closely...

  • Technical Support Specialist

    1 week ago

    Manila, National Capital Region, Philippines beBeeTechnology Full time ₱150,000 - ₱250,000

    Technical Support SpecialistThis role is ideal for an individual who can provide exceptional technical support to customers and employees, troubleshoot complex issues, and maintain our IT systems.Responsibilities:Provide technical assistance via various communication channels.Troubleshoot technical problems and deliver effective solutions.Install and...

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeTechnical Full time ₱859,364 - ₱1,166,476

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team.Job Description:The successful candidate will be responsible for resolving complex technical issues, providing advanced support and assistance to customers.Key responsibilities include:Diagnosing and resolving hardware, software and OS-related...

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines beBeeCustomerFocused Full time ₱1,200,000 - ₱1,400,000

    Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers via phone, email, and chat.Responsibilities:Provide timely and effective technical support to customersDiagnose and resolve...

  • Technical Support Specialist

    7 days ago

    Manila, National Capital Region, Philippines Uplink Information System Inc. Full time $104,000 - $130,878 per year

    Company DescriptionEstablished in April 1998, Uplink Information System, Inc. provides top-tier computer networking products and services with outstanding customer support and fair pricing. With a dealer network of over 600 resellers across the archipelago, Uplink is committed to delivering high-quality, reliable, and high-performance solutions to meet...

  • Technical Support Specialist

    2 weeks ago

    Manila, National Capital Region, Philippines beBeeCustomer Full time ₱35,000 - ₱55,000

    Technical Support SpecialistIn this role, you will be the first point of contact for clients seeking technical support via phone, email, and chat. Your responsibility will be to troubleshoot technical issues, provide timely resolutions, and escalate complex problems to senior technicians.