
Expert in Dental Billing Operations
1 week ago
As a subject matter expert in dental billing, you will be responsible for leading live training sessions and guiding VAs in upskilling.
Job DescriptionThis role is designed for individuals with a passion for teaching and a mastery of dental billing workflows. As our Dental Billing Subject Matter Expert, you will lead live training sessions and guide VAs in upskilling.
Key responsibilities include:
- Teach billing workflows including insurance verification, CDT coding, claims, EOBs, and denials
- Lead live and recorded sessions focused on payer logic, billing documentation, and audit-readiness
- Facilitate mock scenarios to deepen system familiarity and code accuracy
Evaluation & Performance Assessment
- Conduct Skills Evaluation Interviews (SEIs) to assess system use, billing logic, and knowledge gaps
- Monitor trainee progress through various tools
- Lead recovery training for VAs returning to the system with billing gaps
- Escalate retraining needs with structured feedback
Ongoing Instruction & On-Demand Support
- Answer learner questions around codes, payer rules, and patient communication
- Deliver practical coaching on tone and clarity in billing notes
- 3+ years of U.S.-based dental billing experience, including hands-on insurance coordination and claim workflows
- Advanced knowledge of CDT codes, EOBs, AR follow-up, appeals, and U.S. dental software standards
- Confident leading live trainings, SEIs, and mock walkthroughs with clear communication and instructional skill
- HMO with dependent coverage
- Sick, Maternity & Paternity, Bereavement, and Emergency Leaves
- Performance and Referral Incentives
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