Strategic Operations Leader

7 days ago

Dasmariñas, Calabarzon, Philippines beBeeServiceManagement Full time ₱600,000 - ₱760,000

Our organization is seeking an accomplished Service Operations Manager to oversee the Support team in assessing and assigning cases, routing escalations, and resolving low-level single-touch issues.

Key Responsibilities
  • Lead the team towards efficient goal attainment by managing dashboards, scheduling coverage, and training on specific clients and groups of engineers.
  • Triage cases, guide team members on process usage, and contribute to performance improvement metrics.
  • Participate in daily shift meetings, manage interdepartmental communications and escalations, and work closely with senior managers to ensure tasks are executed according to organizational standards.
Requirements
  • Bachelor's Degree in Information Technology or a related field preferred, or equivalent combination of education and relevant work experience.
  • 1-3 years of leadership experience; call center or managed services experience preferred.
  • Technical subject matter expert on software products as they relate to our service portfolio, and experience managing complex projects, clients, partners, and organizations.

This role offers opportunities for skill development, professional growth, and career advancement in a dynamic and supportive environment that values innovation, collaboration, and continuous learning.

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