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Customer Experience Coordinator
1 week ago
Customer Service Representative Job Description
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our Contact Center team. In this role, you will provide exceptional support to customers, answering their questions and resolving issues related to pet insurance and healthcare services.
You will be an integral part of a dynamic team, working together to deliver outstanding customer experiences. Your strong communication skills, empathy, and resilience will enable you to excel in this challenging yet rewarding role.
Responsibilities:
- Respond to customer inquiries via phone and email.
- Resolve customer complaints and issues promptly.
- Collaborate with team members to achieve business objectives.
- Stay up-to-date on product knowledge and company policies.
