Hotel Experience Coordinator

7 days ago


Davao City, Davao, Philippines Inchcape plc Full time

Inchcape plc is a leading global automotive distributor operating in over 40 markets worldwide. We partner with top brands to drive better mobility today and in the future.

Our diverse global team of over 20,000 talented individuals shares a common goal: to champion a brilliant experience for our customers and partners. We foster an inclusive and collaborative culture that empowers our team members to reach their full potential.

As a Customer Relations Officer, you'll have opportunities to learn and grow within our organization. You'll work with cutting-edge technology, groundbreaking innovation, and forward-thinking colleagues to power new futures.

Job Responsibilities

We're seeking a skilled Customer Relations Officer to provide high-quality service to our hotel guests. You'll address complaints and take proactive steps to ensure our guests are satisfied.

In this role, you should be an excellent communicator who can stay positive even in challenging situations. You should also be reliable and customer-oriented, serving as a primary point of contact for our customers.

Your goal will be to ensure our guests have an enjoyable experience and plan to return to our facilities.

Responsibilities
  1. Welcome guests warmly by reviewing arrival lists and making introductions
  2. Attend to special guests (e.g., VIPs) and respond to their inquiries promptly and professionally
  3. Prepare welcome folders with relevant collateral (e.g., room service menus, area descriptions) to enhance the guest experience
  4. Provide information about amenities, areas, and venues while promoting our services
  5. Anticipate guest needs and build rapport with customers effectively to exceed their expectations
  6. Assist with certain tasks (e.g., confirming travel arrangements, taking messages) to ensure seamless service
  7. Address customer complaints promptly and professionally to resolve issues efficiently
  8. Record information in the logbook daily to maintain accurate records
  9. Ensure compliance with health and quality standards to maintain a safe and healthy environment
Requirements
  1. Proven experience as a Customer Relations Officer or equivalent role with a strong track record of success
  2. Familiarity with hospitality industry standards and best practices, including health and safety protocols
  3. Proficiency in English; knowledge of additional languages is a plus to cater to our international clientele
  4. A customer-oriented and professional attitude, with a strong focus on delivering exceptional service
  5. An outgoing personality with excellent communication skills to engage with guests and colleagues alike
  6. Excellent organizational and time-management skills to prioritize tasks and meet deadlines
  7. Diploma or BSc/BA in Hospitality Management is preferred, but not required


  • Davao City, Davao, Philippines SEAWIND CONDOMINIUM Full time

    At SEAWIND CONDOMINIUM, we're seeking an exceptional Hotel Reservation Coordinator to oversee our reservation activities.About the RoleThis is a key position that requires strong communication and organizational skills to ensure seamless guest experiences.The ideal candidate will have previous experience in hospitality or a related field and be proficient in...


  • Davao City, Davao, Philippines Neksjob Full time

    Neksjob is seeking a highly skilled Hotel Services Associate - Customer Support to join our team. As a key member of our hotel operations, you will play a vital role in ensuring seamless guest experiences.

  • Hotel Manager

    1 day ago


    Davao City, Davao, Philippines Curran Daly & Associates Full time

    About our client: A leading commercial hotel chain in the Philippines. Successful candidates will be part of the pre-opening teamA leading city/commercial hotel with over 500+ rooms in Davao City Philippines, is seeking a highly motivated and experienced Hotel Manager to oversee all aspects of our operations. The ideal candidate will be a dynamic leader with...


  • Davao City, Davao, Philippines Neksjob Full time

    Neksjob seeks a Hotel Reservations Specialist to join our team.As a key member of our reservation department, you will be responsible for ensuring a seamless booking process for our guests. Your primary objective will be to assist and resolve inquiries efficiently, providing top-notch customer service at all times.


  • Davao City, Davao, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    About the RoleThe Sous Chef will play a pivotal role in driving the culinary success of Dusit Doha Hotel | Dusit Hotel & Suites - Doha. This position offers a dynamic and challenging opportunity for a talented and experienced professional to lead our kitchen team.Main ResponsibilitiesLead Kitchen Operations: Oversee the daily activities of the kitchen,...


  • Davao City, Davao, Philippines Curran Daly & Associates Full time

    About Curran Daly & Associates: A leading commercial hotel chain in the Philippines is seeking a highly motivated and experienced Hotel Manager to oversee all aspects of our operations.A leading city/commercial hotel with over 500+ rooms in Davao City, is looking for a dynamic leader with a proven track record of delivering exceptional guest experiences,...


  • Davao City, Davao, Philippines Curran Daly & Associates Full time

    We are recruiting an experienced Hotel Manager to lead our pre-opening team in Davao City, Philippines.A top-tier city/commercial hotel with over 500+ rooms is seeking a charismatic leader to oversee all aspects of operations.The successful candidate will be responsible for:Ensuring seamless hotel operations and exceptional guest experiences.Managing a large...


  • Davao City, Davao, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job DescriptionThis role is a unique opportunity to join the esteemed culinary team at Dusit Doha Hotel | Dusit Hotel & Suites - Doha. We are seeking an exceptional Sous Chef to oversee the entire kitchen operation, ensuring impeccable standards of quality, safety, and efficiency.Key ResponsibilitiesCulinary Excellence: Supervise the preparation and...

  • Hotel Booking Agent

    3 days ago


    Davao City, Davao, Philippines Neksjob Full time

    Job OverviewNeksjob is looking for a skilled Hotel Booking Agent to join our team. As a key member of our customer-facing department, you will be responsible for assisting customers with their hotel reservation needs.Key Responsibilities:Process customer reservations and resolve any booking-related issues.Offer personalized recommendations to help customers...


  • Davao City, Davao, Philippines TahjNsdmm Management Services Inc Full time

    Company OverviewTahj/Nsdmm Management Services Inc is a dynamic company that prides itself on its commitment to excellence in the luxury hospitality industry. We are seeking a highly skilled High-End Service Provider to join our team as a Concierge.Job DescriptionIn this role, you will be responsible for delivering exceptional service experiences to our...

  • Thai Sous Chef

    3 days ago


    Davao City, Davao, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Prepares and ensures a consistently excellent quality and standard of food. Tests cooked food and checks on its original appearance and freshness.Makes sure that the produce a restaurant or commercial kitchen is using is of top quality, and that staff are well trained and skilled to ensure the best preparation.Helps...


  • Davao City, Davao, Philippines DoubleDragon Properties Corp. Full time

    Job Title: Hospitality ManagerLocation: DoubleDragon Properties Corp., DavaoAbout UsDoubleDragon Properties Corp. is a leading hospitality company in the Philippines.About the RoleThis role involves leading our customer service team, managing staff, and driving business growth.Key Responsibilities- Lead the customer service team to deliver exceptional...


  • Davao City, Davao, Philippines Neksjob Philippines Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Experience Representative. In this role, you will be responsible for handling customer inquiries and resolving issues related to hotel bookings and reservations.Key ResponsibilitiesAssist customers with hotel bookings and reservationsProvide excellent...


  • Davao City, Davao, Philippines Neksjob Full time

    Job SummaryNeksjob is hiring a Customer Reservation Coordinator to coordinate hotel reservations and provide exceptional customer service. If you have excellent communication skills and a passion for delivering high-quality service, we encourage you to apply for this role.Key Responsibilities:Coordinate hotel reservations and ensure seamless...


  • Davao City, Davao, Philippines Neksjob Full time

    Location: Davao City | Blended Voice & Non-VoiceSalary Range: PHP 15,000 - PHP 19,500 MonthlySchedule: Shifting | OnsiteJob Overview:Assist hotel guests with their reservations, cancellations, and special accommodation needs. Work closely with hotel partners to ensure a smooth and satisfying booking process.Qualifications:At least 6 months of experience in...


  • Davao City, Davao, Philippines Neksjob Full time

    Location: Davao City | Blended Voice & Non-VoiceSalary Range: PHP 15,000 - PHP 19,500 MonthlySchedule: Shifting | OnsiteJob Overview:Help customers plan their perfect hotel stay by processing reservations, offering recommendations, and resolving any booking-related issues. Deliver high-quality service to ensure guest satisfaction.Qualifications:6 months of...


  • Davao City, Davao, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job DescriptionThe Financial Operations Manager will oversee the daily financial activities of our hotel, including revenue assurance, internal controls, and audit functions. This individual will ensure that all financial transactions are accurately recorded, reported, and managed in accordance with our company policies and procedures.Main...

  • Supervisor Audit

    3 days ago


    Davao City, Davao, Philippines Dusit Doha Hotel | Dusit Hotel & Suites - Doha Full time

    Job DescriptionPRIMARY RESPONSIBILITIES:Audits daily revenue figures and the supporting guest checks and vouchers submitted by the restaurant and front office cashiers. This includes balancing all checks, vouchers and other documents.To audit F&B revenues with the reports from POS, Fidelio and with the closing documentation of each shift and ensure that both...


  • Davao City, Davao, Philippines Neksjob Full time

    Join Our Team: Become a Guest Experience Specialist at Neksjob!We are seeking a highly motivated and detail-oriented Guest Experience Specialist to join our team. As a key member of our customer service team, you will be responsible for assisting guests with hotel reservations, as well as providing expert support to travelers looking for the best lodging...


  • Davao City, Davao, Philippines Neksjob Full time

    Job OverviewNeksjob is seeking a highly skilled Travel Concierge Representative to join our team. As a personal travel concierge, you will be responsible for helping customers find the perfect hotel stay.We are looking for an individual with excellent communication skills and a passion for the travel and hospitality industry. If you have at least 6 months of...