Customer Experience Specialist

3 days ago


Davao City, Davao, Philippines NSDMM MANAGEMENT SERVICES INC Full time

Welcome to NSDMM Management Services Inc.

We are a forward-thinking organization that prioritizes delivering exceptional results through teamwork and innovative solutions. Our mission is to exceed client expectations by providing tailored services and expertise.

About the Role

We are currently seeking a skilled and charismatic Concierge Representative to join our team at Ayala Malls Abreeza. As a Concierge Representative, you will play a vital role in ensuring seamless interactions between our guests and our staff, while providing top-tier customer service and support.

Duties & Responsibilities

  • Foster positive relationships with customers, responding promptly to their needs and preferences.
  • Address customer complaints and resolve issues efficiently, following established protocols and procedures.
  • Maintain accurate records and reports, ensuring up-to-date information on customer interactions and preferences.
  • Collaborate with internal teams to ensure smooth operations and effective communication.
  • Engage in ongoing training and development to enhance skills and knowledge in customer service, conflict resolution, and other relevant areas.

Qualifications

To excel in this role, you should have:

  • A degree in a relevant field (e.g., Hotel and Restaurant Management, Tourism, Mass Communications).
  • Experience working in a customer-facing environment, preferably in hospitality, catering, or event planning.
  • Strong communication and interpersonal skills, with a focus on building rapport with diverse groups of people.
  • Able to adapt to changing situations and priorities, maintaining a calm and composed demeanor under pressure.
  • Familiarity with standard customer service principles, practices, and procedures.

Growth Opportunities

As a valued member of our team, you can expect access to ongoing training, mentorship, and career development opportunities to help you grow professionally and personally.



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