Customer Experience Champion

3 days ago

Manila, National Capital Region, Philippines beBeeCustomerSuccess Full time ₱60,000 - ₱85,000

**Job Title:** Customer Success Professional

Job Overview

We are seeking a seasoned customer success professional to lead and evolve our global customer experience function.

  • Develop scalable customer success strategies to drive growth.
  • Enable consultative sales process through client communications.
  • Manage client onboarding and equipment setup.
  • Respond to customer inquiries regarding product use, service needs, and ongoing support.
  • Lead customer communications related to logistics, damages, and return claims.
Key Requirements
  • Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.
  • Background in e-commerce operations; Shopify and QuickBooks experience preferred.
  • Strong analytical and problem-solving skills with attention to detail.
Benefits and Opportunities
  • A remote-first, globally distributed team and flexible work environment.
  • The opportunity to lead a high-impact function within a fast-growing brand.

This role requires strong communication and problem-solving skills, with a passion for delivering exceptional customer experiences.

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