Customer Experience Specialist

2 weeks ago

Manila, National Capital Region, Philippines beBeeLogistics Full time ₱250,000 - ₱350,000
Customer Experience Champion

Serve as the primary point of contact for clients, ensuring a seamless and positive customer experience throughout all interactions.

Your Role
  • Act as the primary point of contact for clients to address their inquiries and concerns in a timely and professional manner.
  • Build and maintain strong client relationships through effective communication and conflict resolution.
  • Proactively identify opportunities to enhance customer satisfaction and loyalty by continuously monitoring client feedback and adjusting services accordingly.
About You

The ideal candidate will possess the following qualifications:

  • Bachelor's degree in business or a related field, with a passion for developing a long-term career in the logistics industry.
  • Fresh graduates and entry-level applicants are encouraged to apply, with a willingness to learn and grow within the company.
  • Strong problem-solving skills and attention to detail to ensure accurate and efficient service delivery.
  • Excellent communication and interpersonal skills to build rapport with clients and colleagues alike.
Benefits
  • Competitive salary package and comprehensive benefits program.
  • Standard government-mandated benefits, including SSS, PhilHealth, and Pag-IBIG.
  • Opportunities for performance-based incentives and bonuses.
  • Paid leaves and employee engagement activities to promote work-life balance and team camaraderie.
Career Progression

Clear pathways for advancement within the company, with opportunities to move into senior customer service or logistics roles based on performance and demonstrated growth.

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