Remote Customer Experience Specialist

1 day ago

Surigao City, Caraga, Philippines beBeeCommunication Full time $35,000 - $55,000
Job Description

We are seeking a skilled and enthusiastic Remote Customer Service Agent to support our customer service initiatives. In this role, you will be responsible for assisting customers with their inquiries and providing excellent service.

You will be working in a professional office environment and will be required to sit/stand for long periods while using a computer and telephone headset. You will also be responsible for operating a computer and other office equipment, including a phone, copier, and printer.

The ideal candidate will have prior call center experience and strong proficiency in English, both written and spoken. They will also have a high-speed internet connection and a quiet work environment.

This is an excellent opportunity to contribute to high-impact projects and create memorable customer experiences.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications

To be considered for this position, candidates must possess the following skills and qualifications:

  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.
Benefits

As a valued member of our team, you can expect a comprehensive benefits package that includes:

  • HMO Coverage plus a dependent.
  • Dental Coverage.
  • In-house dental assistance worth ₱5,000.
  • Free meal during training.
  • Allowances for rice, clothing, laundry and meals.
  • Performance and loyalty bonuses.
  • Opportunities for growth and promotion.
  • Employee shuttle services.
  • Company retreats and off-site events.
Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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