Remote Customer Service Agent

2 days ago

Surigao City, Caraga, Philippines beBeeCustomer Full time ₱150,000 - ₱250,000
Job Description

We are seeking a skilled and enthusiastic Call Center Representative to support our customer service initiatives. This role involves handling incoming inquiries, proactively reaching out to existing customers, and promoting new products and services while delivering exceptional service.

The ideal candidate will be a natural problem solver who thrives on creating memorable customer experiences. They must have prior call center experience, strong proficiency in English, both written and spoken, and reside within 80km of our office.

This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. The successful candidate will work from home and will be required to sit/stand for long periods while using a computer and headset.

Key Responsibilities:
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Required Skills and Qualifications:
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits:

At MCI, we offer a competitive compensation package that includes benefits and incentives designed to support growth over time.

  • HMO Coverage with dependents
  • Dental coverage and in-house dental assistance
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry, and meals
  • Performance and loyalty bonuses
  • Employee shuttle services
  • Company events and promotions
  • Opportunities to develop social and professional skills
Other Requirements:
  • Willing to undergo Level II background and/or security investigation with fingerprint; offers contingent on results.
  • Willing to submit to drug screening; offers contingent on results.
Equal Opportunity Employer:

We embrace differences and are committed to a diverse, discrimination-free workplace. All employment decisions are based on merit and qualifications. We do not discriminate on age, ancestry, color, national origin, physical or mental disability, or any other protected status.

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