Customer Service Trainer

4 days ago


Cebu City, Central Visayas, Philippines Manpower Core Group Inc. Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Trainer - Banking Expert to join our team at Manpower Core Group Inc.

This is an excellent opportunity for someone who is passionate about training and customer service, with a focus on the banking industry.

Job Summary

The successful candidate will be responsible for designing and delivering comprehensive training programs for our banking clients, focusing on customer service skills and banking domain expertise.

Key responsibilities include:

  • Developing and delivering training content that meets client needs and expectations;
  • Mentoring and coaching trainers to enhance their skills and knowledge;
  • Conducting needs assessments to identify training gaps and opportunities;
  • Collaborating with clients to understand their business objectives and develop customized training solutions;
  • Evaluating training effectiveness and providing recommendations for improvement;
Requirements

To be successful in this role, you will need:

  • A degree in a relevant field (e.g. education, communication, human resources);
  • At least 3-5 years of experience in training and customer service, preferably in the banking industry;
  • Strong knowledge of adult learning principles and instructional design methodologies;
  • Excellent communication, interpersonal, and presentation skills;
  • Ability to work independently and as part of a team;
  • Flexibility to adapt to changing priorities and deadlines.
What We Offer

We offer a competitive salary up to $35,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

If you are a motivated and experienced trainer looking for a new challenge, please submit your application.



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