Healthcare Call Center Representative

3 hours ago


Pasig, National Capital Region, Philippines Manpower Core Group Inc. Full time

We are seeking a skilled Healthcare Call Center Representative to join our team at Manpower Core Group Inc. in Pasig City.

As a Healthcare Call Center Representative, you will be responsible for providing exceptional customer service to patients and their families. You will be handling various types of calls, including inquiries about insurance coverage, scheduling appointments, and managing medical records.

Key Responsibilities:

  • Insurance Coverage: Confirm updated insurance information with patients and request claims submissions as needed.
  • Patient Scheduling: Assist patients in scheduling appointments at their preferred facilities and times.
  • Prior Authorization: Check the status of authorization on file for patients.
  • Medical Records Requests: Provide copies of medical records to patients upon request.
  • Follow-up Appointments: Schedule follow-up appointments for patients.
  • Rescheduling/Cancellation of Appointments: Allow patients to reschedule or cancel their appointments.
  • Account Management: Update patient demographics on file.
  • Stop Notification: Send stop notifications to patients via text messaging and email (Note: Please do not include emails in this field).

Requirements:

  • Minimum 6 months to 1 year of US Healthcare experience.
  • Excellent Communication Skills.
  • Excellent Training Delivery Skills.
  • Good Analytical Skills.
  • Good Interpersonal Skills.

Benefits:

  • $40K - $55K per annum salary (dependent on relevant experience).
  • Onsite work set up in Pasig City.

About Us:

Manpower Core Group Inc. is a leading provider of staffing solutions. We offer a dynamic and challenging work environment that encourages growth and development.



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