Business Operations Specialist

3 days ago

Taguig, National Capital Region, Philippines beBeeAnalyst Full time ₱900,000 - ₱1,200,000
Job Description

As a key member of our team, you will be responsible for managing export compliance systems operations. You will serve as the primary point of contact and subject matter expert, utilizing your knowledge and technical expertise to analyze business scenarios in various ERP systems via building reporting tools (queries) and data analyses.

You will propose and validate solutions by performing UAT and production QA to meet business needs. Additionally, you will help drive process improvements by sharing the primary objective to increase efficiencies, accuracies and productivities.

  • Collaborate with high-profile clients and project leads on multiple large projects that span across multiple platforms or ERPs (SAP, IMFirst, Impulse, Shipwire, etc.) and multiple development teams
  • Advise with compliance knowledge and technical expertise during the requirements gathering process
Major Responsibility: Export Compliance Program Management for Clients
  • Partner cross-functionally to create and provide data and system requirements needed to develop metrics
  • Initiate in delivering business and systems process automation improvements and provide solutions with primary objective to increase efficiencies, accuracies and productivity
  • Capture feature/function information at varying levels and document them in a requirements management tool (BRDs, JIRA, etc.)
  • Create test cases and provide UAT results
Major Responsibility: Automation, Process Improvement and System Enhancement
  • Develops key performance metrics and dashboards and presentations to help drive key business decision-making and provide data-driven improvement recommendations through data mining and analyses
  • Detailed monthly reports along with occasional ad hoc reporting will be required
Major Responsibility: Performance Metrics, Reporting, and Analysis
  • Resolve issues and bug reports raised by users in a timely manner
  • Enhance scripts/applications based on additional new requirements
  • Produce technical design as required. Create and maintain documentation to provide a comprehensive understanding of scripts/applications
Major Responsibility: Supporting Systems Operations and Auditing
  • Manage meetings with internal stakeholders and external clients
  • Provide timely updates on different phases of the project
Qualifications and Requirements
  • Education: Bachelor's degree
  • Experience: Previous analytical experience required. With at least 3 to 5 years functional experience as a Business Analyst/Reports Developer
  • Excellent interpersonal, verbal and written communication skills
  • A complex level of knowledge of the MS office Suite, including:
    • MS Excel – writing macros, developing formulas, using functions such as pivot and lookup tables
    • MS Access – multi-table queries, report generation, macros, forms (preferred)
    • General knowledge in MS Outlook, Word, Power Point
  • Experience with Query Languages (SQL, VBA Macro)
  • Working knowledge with Magellan or other Business Intelligence software, creating queries and report generation is a plus
  • Familiarity with ERP system such as SAP/GTS, or other Trade Compliance systems and tools is a plus
  • Ability to analyze and interpret statistical reports
  • Time management, prioritization, and organizational skills; ability to prioritize among demanding and sometimes conflicting requirements
  • Attention to detail and data integrity; with high level of diligence and professionalism
  • Willingness to work in night shift
  • Hybrid work setup

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