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Customer Service and Administrative Expert
2 months ago
The ideal candidate will possess a Bachelor's degree in a relevant field or equivalent work experience, with at least 2 years of experience in customer service and/or administrative roles. A background or experience in an insurance company or outsourcing company doing life and/or health insurance operations is highly advantageous.
A strong proficiency in computer skills, including MS Office (Word, Excel, PowerPoint), is required. The successful candidate will be willing to report on-site and/or assigned location daily and adapt to different shifts as defined by client requirements (APAC, EMEA, North America).
In this role, you will have the opportunity to work in a dynamic environment and contribute to the growth and success of our organization. If you are a motivated and detail-oriented individual looking for a challenging role, we encourage you to apply.
About the Job
The Health and Benefits Administrative Specialist will be responsible for providing exceptional customer service and administrative support to clients. This includes handling queries, resolving issues, and maintaining accurate records. The successful candidate will also be involved in data entry, document preparation, and other tasks as required.
Key Responsibilities
- Provide timely and effective support to clients via phone, email, and other communication channels
- Resolve customer complaints and concerns in a professional and courteous manner
- Maintain accurate and up-to-date records of client interactions and transactions
- Perform data entry and document preparation tasks accurately and efficiently
- Collaborate with team members to achieve departmental goals and objectives
Requirements
- Bachelor's degree in a relevant field or equivalent work experience
- At least 2 years of experience in customer service and/or administrative roles
- Proficiency in MS Office (Word, Excel, PowerPoint)
- Willingness to adapt to different shifts and work environments
Benefits
- Competitive salary: PHP 35,000 - PHP 50,000 per month (estimated)
- Opportunity to work in a dynamic and growing company
- Collaborative and supportive work environment
- Professional development and training opportunities
About Us
Nityo Infotech Services Philippines Inc. is a leading provider of business process outsourcing services. We offer a range of solutions designed to help businesses streamline their operations and improve efficiency. Our team of experts is committed to delivering high-quality results and exceptional customer service.
