Data Insights Analyst
6 hours ago
We are seeking a Business Intelligence Specialist to join our team. Our team implements and supports the Nucleus product, the first data analytics platform built specifically for associations and nonprofits.
This role involves working closely with both clients and internal teams to bridge the gap between technical and non-technical project needs, scoping, and communication.
About the Role- Analyze client business rules and align them with baseline configuration options
- Solution client implementations based on client needs and platform architecture
- Schedule and facilitate client meetings for site configuration and delivery
- Manage and track progress on client deliverables
- Review client sites and usage metrics to proactively identify issues
- Work with client staff to encourage platform adoption and usage
- Review and respond to support tickets and other client correspondence
- Partner with engineers to address client issues and verify solutions
- Analyze data discrepancies and logic implementation
- Collaborate with data engineers on business rules and logic implementation
- Identify opportunities to expand client subscriptions to meet additional data needs
- Surface client feedback and needs to product management
- Educate clients on product usage and best practices
- Document new product features and common support scenarios
- Preferably 2-4 years of client-facing business analyst and/or technical project management experience
- Has worked in a customer-facing role for at least 2 years, especially in a client support or client success capacity
- Has at least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM
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