Senior Systems Analyst

4 days ago


Makati City, National Capital Region, Philippines UnitedHealth Group Full time
Job Overview

As a Senior Systems Analyst - Telecommunications, you will be responsible for analyzing request queues, processing service requests, and executing access audits. This role requires strong analytical skills, with experience in contact center telephony platforms and large enterprise environments.

You will have the opportunity to:

  • Analyze request queues to determine fulfillment approaches.
  • Collaborate closely with teams to ensure smooth operations.
  • Execute access audits for credentialing-related purposes.
  • Conduct data trend analysis to recommend process improvements.

To be successful in this role, you will need:

  • Undergraduate degree or equivalent work experience.
  • A minimum of 4 years of IT experience in large enterprises, utilizing tools like Rally or ServiceNow.
  • 2+ years of experience working on contact center telephony platforms.
  • Familiarity with Microsoft Teams, Excel, and SharePoint.
About Our Commitment

At UnitedHealth Group, we are committed to creating a healthier world by providing innovative care solutions. We believe that diversity is essential for success and strive to create a culture that promotes equity, inclusion, and respect for all individuals.


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