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Customer Service Representative for Telecommunications
1 week ago
About Metacom: As a leading player in the telecommunications industry, we strive to deliver exceptional customer experiences. Our team of experts is dedicated to providing top-notch support and services that exceed our customers' expectations.
Your Role: As a Customer Service Representative for Telco Easy Account, you will be responsible for ensuring customer satisfaction and providing professional customer support. This includes managing incoming calls and customer service inquiries, as well as generating sales leads that develop into new customers.
Key Responsibilities:
- Manage and resolve customer complaints in a timely and professional manner
- Provide accurate and efficient support to customers via phone, email, or chat
- Collaborate with internal teams to address customer concerns and find solutions
- Identify opportunities to upsell and cross-sell products and services to existing customers
What We Offer: As a valued member of our team, you can expect a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
Requirements:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Familiarity with customer relationship management software and tools
