Telecommunications Supervisor Role
4 days ago
**Job Description:**
We are looking for a highly motivated and experienced Customer Service Manager Opportunity to lead our team of customer service representatives. The successful candidate will have a proven track record of delivering exceptional customer service and driving business results.
Main Accountabilities:
- To deliver high-quality customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
- To maintain accurate records of customer interactions and feedback.
- To analyze customer complaints and identify opportunities for improvement.
- To collaborate with internal stakeholders to develop and implement strategies to improve customer satisfaction and loyalty.
- To provide training and coaching to customer service representatives to enhance their skills and knowledge.
- To monitor and report on key performance indicators (KPIs) related to customer service.
Requirements:
- Minimum 1 year of experience in a customer-facing role, preferably in a call center or telecommunications environment.
- Proven track record of delivering exceptional customer service and driving business results.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Excellent problem-solving and analytical skills.
- Experience with customer relationship management (CRM) software is an asset.
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