Telecommunications Supervisor Role

4 days ago


Makati City, National Capital Region, Philippines TASQ Staffing Solutions Full time

**Job Description:**

We are looking for a highly motivated and experienced Customer Service Manager Opportunity to lead our team of customer service representatives. The successful candidate will have a proven track record of delivering exceptional customer service and driving business results.

Main Accountabilities:

  • To deliver high-quality customer service by responding to customer inquiries and resolving issues in a timely and professional manner.
  • To maintain accurate records of customer interactions and feedback.
  • To analyze customer complaints and identify opportunities for improvement.
  • To collaborate with internal stakeholders to develop and implement strategies to improve customer satisfaction and loyalty.
  • To provide training and coaching to customer service representatives to enhance their skills and knowledge.
  • To monitor and report on key performance indicators (KPIs) related to customer service.

Requirements:

  • Minimum 1 year of experience in a customer-facing role, preferably in a call center or telecommunications environment.
  • Proven track record of delivering exceptional customer service and driving business results.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent problem-solving and analytical skills.
  • Experience with customer relationship management (CRM) software is an asset.


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