
Remote Guest Experience Leader
1 day ago
This is a key position that oversees guest communications and personalized service, providing support via various channels including phone, SMS, WhatsApp, chat, and email. The role involves managing a team of remote guest experience specialists to ensure exceptional service delivery during each shift.
The ideal candidate will have 3+ years of service industry experience, with 2+ years of management experience in customer service or call center management. They should possess effective communication and organizational skills, as well as strong analytical and strategic abilities.
The successful candidate will contribute to foundational SOPs to improve our level of service, train and coach direct reports to provide exceptional service, and routinely de-escalate guest issues with empathy and to mutually beneficial resolutions.
- Key Responsibilities:
- Manage a team of guest experience specialists to deliver exceptional service
- Provide support via phone, SMS, WhatsApp, chat, and email
- Resolve escalated guest issues quickly and effectively
- Contribute to policy adherence and new technology implementation
- 3+ years of service industry experience
- 2+ years of management experience in customer service or call center management
- Effective communication and organizational skills
- Strong analytical and strategic abilities
The successful candidate will enjoy a range of benefits, including the opportunity to work in a dynamic and growing company, develop their skills and expertise, and contribute to the success of the organization.
We offer a supportive and inclusive work environment, competitive salary and benefits package, and opportunities for professional growth and development.
Join us and become part of a talented team dedicated to delivering exceptional service and driving business success.
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