Exceptional Service Delivery Leader

1 day ago

Pasig, National Capital Region, Philippines beBeeLeadership Full time ₱500,000 - ₱1,000,000
High Quality Service Manager

This role is responsible for ensuring top-notch service delivery and adherence to established processes. The ideal candidate will possess excellent leadership skills, attention to detail, and the ability to work well under pressure.

Main Responsibilities:
  • Service Excellence: Supervise staff and officers to ensure compliance with Service Level Commitments, preventing customer complaints and process partner issues.
  • Customer Satisfaction: Acknowledge and promptly address client complaints to their satisfaction.
  • Process Enhancement: Anticipate potential problems and help develop plans to proactively address them.
  • Team Coordination: Work with team leaders to prioritize jobs and meet deadline changes.
  • Procedure Development: Recommend new or revised procedures to improve productivity and service quality.
  • Process Efficiency: Ensure processes are completed within standard processing times, meeting production schedules and specifications.
  • Manpower Planning: Determine weekly manpower needs and initiate appropriate action.
  • Performance Monitoring: Review operating data, investigate deviations, and implement corrective action.
  • Facilities Management: Coordinate plans for maintenance of equipment and facilities.
  • Staff Development: Facilitate cross-training and prepare development plans for staff.
  • Performance Evaluation: Assist team leaders with performance reviews/evaluations.
  • Continuous Improvement: Recommend continuous improvement plans and support related Six Sigma projects.
Policies and Standards:
  • Employee Guidelines: Administer employee guidelines, practices, procedures, and work rules.
  • Audit Compliance: Pass audits and controls exercises by maintaining a low risk rating.
  • Self-Audits: Conduct periodic self-audits to ensure compliance with processes and quality service delivery standards.
  • Control Plans: Monitor Control Plans and troubleshoot workmanship problems.
  • Safety Programs: Implement and comply with safety programs and housekeeping.

This is an exciting opportunity to make a meaningful contribution to our mission. If you are a motivated and results-driven individual with a passion for delivering exceptional service, we encourage you to apply.

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