CX Transformation Leader

1 week ago

Pasig, National Capital Region, Philippines beBeeTransformation Full time ₱800,000 - ₱1,000,000

About Boldr

Job Description:

We are seeking a Senior Director, Customer Support to lead the strategic transformation of our largest client-facing business unit. This role will redefine what great service delivery looks like in CX through AI integration, data-led insights, and proactive support to meet and exceed KPIs while delivering exceptional client outcomes.

The successful candidate will balance operational maturity with a bold vision for the future—driving measurable outcomes through continuous improvement, client partnership, leadership development, and frontline team enablement. They will collaborate with cross-functional leaders to align CX delivery with evolving customer expectations, CX transformation strategies, AI enablement, and long-term client growth.

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