Customer Service Team Leader

21 hours ago

Pasig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

PRIMARY FUNCTION
We are seeking a dedicated and people-focused Customer Service Team Leader to oversee the daily operations of the Customer Service team. This role requires a hands-on leader who can balance frontline support with team management, ensuring exceptional service delivery, consistent team performance, and ongoing staff engagement.

You will work closely with senior team members who act as Subject Matter Experts (SMEs) to support a scalable and efficient customer service function as the team grows.

KEY RESPONSIBILITIES & DUTIES

  • Oversee and manage day-to-day operations of the Customer Service team
  • Lead, coach, and motivate team members to deliver high-quality service and meet performance goals
  • Provide regular feedback, coaching, and support to address performance and support development
  • Actively assist with customer inquiries, spending approximately 60–70% of time on the phone or resolving frontline issues
  • Coordinate scheduling, rostering, and ensure appropriate coverage during operational hours
  • Track leave, attendance, and team engagement activities
  • Collaborate with SMEs for knowledge-sharing and issue resolution
  • Identify and implement process improvements to drive efficiency, accuracy, and service quality
  • Foster a positive team culture and promote open, effective communication
  • Escalate and resolve complex or sensitive customer issues
  • Report team performance metrics and provide updates to management

  • Customer Service Team Leader

    4 weeks ago

    Pasig, National Capital Region, Philippines Satellite Office Full time

    PRIMARY FUNCTIONWe are seeking a dedicated and people-focused Customer Service Team Leader to oversee the daily operations of the Customer Service team. This role requires a hands-on leader who can balance frontline support with team management, ensuring exceptional service delivery, consistent team performance, and ongoing staff engagement.You will work...

  • Customer Service Team Leader

    22 hours ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $40,000 - $80,000 per year

    PRIMARY FUNCTIONWe are seeking a dedicated and people-focused Customer Service Team Leader to oversee the daily operations of the Customer Service team. This role requires a hands-on leader who can balance frontline support with team management, ensuring exceptional service delivery, consistent team performance, and ongoing staff engagement.You will work...

  • Customer Service Team Leader

    22 hours ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱900,000 - ₱1,200,000 per year

    PRIMARY FUNCTION We are seeking a dedicated and people-focused Customer Service Team Leader to oversee the daily operations of the Customer Service team. This role requires a hands-on leader who can balance frontline support with team management, ensuring exceptional service delivery, consistent team performance, and ongoing staff engagement. You will...

  • Customer Service Team Leader

    22 hours ago

    Pasig, National Capital Region, Philippines ACOM CONSUMER FINANCE CORPORATION Full time $40,000 - $60,000 per year

    Are you ready to make a difference and #ACOMplishYourDreams?ACOM Consumer Finance Corporation seeks individuals who strive for excellence and customer satisfaction to join our growing team. As part of Japan's leading financial institution, we empower individuals to achieve their financial goals.As a Customer Service Team Leader at ACOM, you will play a...

  • Customer Care Team Leader

    22 hours ago

    Pasig, National Capital Region, Philippines Satellite Office Full time $60,000 - $80,000 per year

    CUSTOMER CARE TEAM LEADERWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEADER?The Customer Care Team Leader is responsible...

  • sr. customer service representative

    23 hours ago

    Pasig, National Capital Region, Philippines Team Oa Full time ₱150,000 - ₱300,000 per year

    About the job SR. CUSTOMER SERVICE REPRESENTATIVE About the Client: Our clients services and consulting personnel are capable of assisting the customers with support and service needs all around the globe. Our clients extensive network of experts can provide local operational support, technical support, and a wide range of consulting services. THE ROLE ...

  • Customer Care Team Leader

    23 hours ago

    Pasig, National Capital Region, Philippines Satellite Office Solutions Full time ₱600,000 - ₱720,000 per year

    CUSTOMER CARE TEAM LEADWork for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.WHAT IS A/AN CUSTOMER CARE TEAM LEAD?The Customer Care Team Leader is responsible...

  • Servicing Team Leader

    21 hours ago

    Pasig, National Capital Region, Philippines Cobden & Carter International Full time $104,000 - $130,878 per year

    Role:  The Servicing Team Leader oversees the daily operations of the Servicing Team to ensure exceptional service delivery, operational efficiency, and team performance. This role involves developing processes, managing team members, analysing key performance indicators (KPIs), and driving continuous improvement initiatives in an omni channel environment....

  • Customer Service Representative

    22 hours ago

    Pasig, National Capital Region, Philippines Transworld Systems Customer Service LLC Full time ₱104,000 - ₱130,878 per year

    TSI (Transworld System Inc.)LOCATION: iSquare BLDG. Ortigas, Pasig CitySTART DATE: October 13 or 20, 2025CSR - US Utility Account (similar with MERALCO)Verint Assessment TA Interview Final Interview (Virtual process only)You can finish the assessment using your phone.Perks:Up to 30K package + uncapped monthly cash incentives.HMO Day 1 with 2 free...

  • processing team leader

    22 hours ago

    Pasig, National Capital Region, Philippines Global Outsourcing Alliance Team, Inc. Full time ₱400,000 - ₱450,000 per year

    Role purpose:Lead the Philippines Office team by managing and overseeing the day-to-day operations. Ensure the team efficiently and effectively process all incoming workload, queries and escalations in line with our company guidelines and deadlines, ensuring a high level of professionalism and accuracy.Reports to: Key Relationships:Internal:...