
Technical Integration Consultant
2 days ago
The Integration Specialist plays a pivotal role in ensuring seamless client onboarding, focusing on technical integrations and data flow.
This position is responsible for managing CRM integrations, API connectivity, and related technical workflows during the implementation process. You will serve as the bridge between our product, customer success, and client IT/technical teams to guarantee data synchronization and quick customer go-live with minimal disruption.
- Technical Integration Execution — Configure, test, and deploy CRM integrations, APIs, and other connected systems during onboarding, ensuring accuracy and stability
- Backend Problem-Solving — Proactively identify, diagnose, and resolve API errors, data sync issues, and configuration challenges, collaborating closely with product and engineering teams
- Internal Collaboration — Partner with implementation managers, CSMs, and sales engineers to align technical work with client requirements, while remaining focused primarily on backend execution
- Workflow Optimization — Document and refine integration processes to improve efficiency, reduce implementation time by 10%+, and minimize recurring issues
- Testing & Quality Assurance — Perform thorough end-to-end testing of integrations before launch to ensure they meet performance and functional requirements
- Data Mapping & Configuration — Manage and validate data flows between systems to ensure integrity and proper synchronization
- Technical Documentation — Maintain clear, detailed records of integration steps, configurations, and troubleshooting actions for internal reference and scalability
The Integration Specialist will own the technical side of new client implementations. They will manage multiple projects concurrently, troubleshoot integration issues, and ensure all systems (CRM, APIs, and other connected platforms) are configured and functioning correctly.
This role requires strong technical aptitude, problem-solving skills, and the ability to translate business requirements into technical solutions.
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