Tech-Savvy Support Specialist

2 days ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱4,000 - ₱6,000
Job Title: Service Desk Operator

As a service desk operator, you will be the first point of contact for users seeking technical assistance. You will work independently and in collaboration to research and troubleshoot issues and implement appropriate solutions.

Key Responsibilities:
  • Customer Support: Act as the first point of contact for users seeking technical assistance via phone, email, or ticketing system.
  • Request Processing, Issue Triage: Receive, Process incoming support requests, ensuring accurate administration of service requests.
  • Troubleshooting: Provide initial diagnosis and attempt to resolve technical issues related to hardware, software, and network connectivity.
  • Resolution and Escalation: Resolve user problems within established guidelines or escalate to appropriate support teams or higher-level technicians when necessary.
  • Communication: Keep users informed about the status of their requests and provide timely updates on issue resolution progress.
Requirements:
  • Basic understanding of IT systems, hardware, software, and networking concepts.
  • Familiarity with ticketing systems or service desk software.
  • Patience, empathy, and a customer-centric approach to problem-solving.
  • Careful and meticulous in their work.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.

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