Client Application Support Specialist

4 days ago


Quezon City, National Capital Region, Philippines Global Payments Full time
Job Summary

We are seeking a Client Application Support Specialist to join our team. In this role, you will provide exceptional customer service by resolving basic payment and account-related requests for assigned company clients.

You will work closely with customers to understand their needs and provide solutions in accordance with our service standards. This includes responding to customer inquiries via telephone, email, SMS, and Chat, as well as analyzing customer service needs and communicating them to the service and technical departments when necessary.

  • Main Responsibilities:
  • Resolve basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for card holders of assigned company clients.
  • Provide standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
  • Enter required data into client-provided systems and databases.
  • Evaluate basic reasons for customer issues using a client-provided decision tree and escalate or refer unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.


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