Client Application Support Specialist

5 days ago


Quezon City, National Capital Region, Philippines Global Payments Full time

Global Payments empowers businesses to grow with confidence by delivering best-in-class payment technology and software solutions.

About the Role

This position is responsible for providing exceptional customer service to cardholders of assigned clients. The ideal candidate will possess strong communication skills, be able to navigate computerized data entry systems, and have a basic understanding of payment and account-related requests.

The primary responsibilities of this role include resolving basic or tier 1 payment and account-related requests, such as card activations, payments, name and address updates. This involves utilizing established documentation and processes, entering required data into client-provided systems, and determining basic reasons for customer issues using a client-provided decision tree.

Beyond these core responsibilities, the successful candidate will begin to build knowledge and familiarization of products, policies, and procedures for a limited number of clients. This includes an understanding of association guidelines and compliance.

Key Requirements
  • High School Diploma or Equivalent
  • No Relevant Experience Required

In addition to technical requirements, the ideal candidate will possess excellent problem-solving skills, be able to work independently, and effectively communicate with customers and internal stakeholders.



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