Healthcare Support Professional

3 days ago

Taguig, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,000,000

As a key member of our healthcare team, we are seeking a highly motivated and customer-focused Associate to provide frontline support to patients, healthcare professionals, and internal teams. This role involves handling inquiries, troubleshooting issues, and ensuring seamless communication between various stakeholders in a healthcare setting.

The successful candidate will be the first point of contact for healthcare providers, patients, and internal teams via phone, email, or chat.

  • Address and resolve inquiries related to patient records, appointment scheduling, billing, insurance claims, and general healthcare services.
  • Develop problem-solving skills by analyzing complex issues and providing information/solutions.
  • Maintain positive customer relations by coordinating with various functions within the organization to ensure customer requests and questions are handled appropriately and in a timely manner.
  • Evaluate complex issues and escalate to the appropriate department or technical support team as needed. Maintain accurate records of customer interactions and issues in the helpdesk system.

The ideal candidate should possess strong oral, written, and interpersonal communication skills, as well as analytical and problem-solving skills.

Requirements
  • A high school diploma
  • Minimum one year of experience in a customer service environment
Benefits

This role offers an opportunity to work in a dynamic healthcare environment and develop your skills and expertise.

About the Role

This is an exciting opportunity for a motivated and customer-focused individual to join our healthcare team.

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