
Emergency Response Customer Service Representative
2 weeks ago
The role of Contingent Contact Center Agent is critical in providing support to customers during times of disaster relief.
About the JobAs part of our temporary, remote team, you will be responsible for applying customer service best practices and learning account management systems to enhance the customer experience.
Key Responsibilities- Respond to customer inquiries and provide assistance
- Develop knowledge of common requests and solutions
- Improve customer satisfaction through effective communication and problem-solving
- Utilize service techniques and systems to deliver exceptional results
- Escalate customer dissatisfaction to designated channels
To be successful in this role, you must possess excellent organizational, written, and verbal communication skills. Additionally, you should be highly motivated, dedicated, and able to type swiftly and accurately (20+ words per minute). Basic knowledge of Microsoft Office Suite and Windows operating systems is required.
What We Offer- HMO, Medical, and Dental coverage
- Free meal during training
- Career growth opportunities and professional development
- Allowances (Rice, Clothing, Laundry, Meal)
- Performance-based bonuses
- Frequent disinfection and fogging of the workspace
- Employee shuttle services
- Company events and off-site activities
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