
Remote Customer Service Representative for Beauty Salon
1 day ago
We are looking for a professional to join our remote team, supporting an upscale beauty salon in Dubai. This role combines customer service, online sales, and administrative coordination.
You will be the digital face of our salon, managing client interactions, driving bookings, and supporting operational logistics for both in-salon and home service appointments.
Main Responsibilities:- Client Interaction & Support
- Greet and engage clients virtually via phone, WhatsApp, and online booking platforms
- Manage client inquiries, resolve issues, and provide personalized service recommendations
- Follow up on appointments, feedback, and rebooking opportunities
- Sales & Upselling
- Promote salon services and products through digital channels
- Convert inquiries into bookings and cross-sell additional treatments or retail products
- Meet or exceed monthly sales and conversion goals
- Prior experience in customer service, sales, or front desk operations (preferably in the beauty/wellness industry)
- Strong written and verbal communication skills in English
- Proficient in Microsoft Office Suite and/or Google Workspace
- Comfortable working remotely with self-discipline and strong time management
- Friendly, empathetic, and sales-focused approach
- Salary: Competitive
- Opportunities for growth and in-house training
- Performance bonuses and recognition
This is a mid-senior level, full-time position with opportunities for advancement.
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