Full Time Remote Customer Service Representative

2 days ago

General Santos, Soccsksargen, Philippines beBeeCustomerService Full time ₱60,000 - ₱100,000
Job Description

We are seeking a highly motivated and detail-oriented individual to join our team as a Remote Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through inbound and outbound calls.

Our ideal candidate is someone who is passionate about delivering top-notch customer service and has excellent communication skills. You should be able to work effectively in a fast-paced environment and have a strong commitment to quality and timeliness.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a professional and courteous manner.
  • Provide accurate information and assistance to customers via phone, email, or chat.
  • Work collaboratively with other teams to ensure seamless customer experiences.
  • Meet or exceed performance metrics and targets.

Required Skills and Qualifications:

Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Previous call center experience or related industry experience.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Basic computer skills and proficiency in Microsoft Office.
  • Strong problem-solving skills and analytical thinking.

Benefits:

Compensation & Benefits
  • A competitive hourly rate based on experience.
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.
  • Flexible scheduling and remote work options.

Additional Information:

Physical Requirements

This role requires working in a professional office environment with minimal distractions. You will need to be able to sit/stand for long periods while using a computer and telephone headset.

Reasonable Accommodation

MCI provides reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

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