Outbound Dialing Lead

6 days ago


Angeles City, Central Luzon, Philippines Sutherland Global Full time

Sutherland Global is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. We are seeking a highly skilled Senior Dialing Manager to join our team and contribute to our success. As a Senior Dialing Manager, you will be responsible for managing the daily operations of the dialer system, including performing daily uploads, downloads, and importing of dialer schedules; documenting activities for outbound dialer; analyzing dialer-output data to identify potential problems/issues; running payment reports regularly; creating and updating dialing campaigns, filter, list strategies, and reports; monitoring and adjusting performance of the dialer systems; and completing other duties as assigned by the markets.

Skills and Qualifications:
  1. Dialer System Expertise: Proven experience working with dialer systems, including auto-dialer operation and concepts.
  2. Analytical Skills: Ability to analyze dialer-output data and provide recommendations for improvement.
  3. Communication Skills: Excellent verbal and written communication skills, with ability to interact with clients and internal teams.
  4. Time Management: Strong time management skills, with ability to execute multiple tasks and priorities in a dynamic environment.


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