
Advanced Technical Support Specialist
2 days ago
We're seeking an experienced Technical Support Professional to join our team.
This role is not a traditional support position; you'll be solving complex engineering problems that directly impact customers' success.
- You will work at the intersection of customer experience and technical problem-solving, serving as the bridge between our customers and our engineering team.
- Investigate and resolve complex API issues, LLM hallucinations, and integration bugs using production tools.
- Analyze system traces in Honeycomb and other observability platforms.
- Develop JavaScript code snippets for customer website integrations.
- Conduct root cause analysis on system-level issues and data inconsistencies.
- At least 3 years of software engineering experience with production systems.
- Strong programming background in JavaScript, Python, or similar languages.
- Expertise in API debugging - REST APIs, JSON, HTTP protocols, authentication.
- Experience working with production systems - logs analysis, monitoring tools, system debugging.
- Knowledge of databases - SQL queries, data analysis, performance troubleshooting.
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