Supplements Category Expert

2 days ago

General Santos, Soccsksargen, Philippines beBeeCaseManager Full time ₱100,000 - ₱150,000
Amazon Case Manager Job Description

We are seeking an experienced Amazon Case Manager with a strong background in the supplements space. In this role, you will be responsible for owning backend troubleshooting across Seller Central, submitting and managing cases, escalating issues, and ensuring ASINs remain live, optimized, and compliant.

Responsibilities:

  • Submit and manage cases related to listing suspensions, policy violations, FBA issues, and other backend challenges.
  • Act as the go-to expert for backend resolution, ensuring swift reinstatement of listings and minimizing downtime.
  • Maintain organized case history, track response timelines, and follow through on escalations.
  • Collaborate cross-functionally with operations and marketing to ensure all listings meet Amazon's compliance requirements.
  • Support day-to-day brand operations including listing audits, logistics coordination, and customer experience, with special attention to supplement-specific regulations.

Requirements:

  • 2+ years of experience managing Seller Central backend issues, ideally within the supplement, wellness, or health category.
  • Demonstrated success resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
  • Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.
  • Highly detail-oriented with excellent written communication and follow-through skills.

Key Tools:

  • Amazon Seller Central
  • Project Management Tools

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