Emergency Response Agent

2 days ago

Province of Palawan, Mimaropa, Philippines beBeeDisasterReliefAgent Full time ₱1,500,000 - ₱2,000,000
Job Opportunity

MCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking agents to work on a temporary, remote basis in response to disaster relief efforts. This position is contingent on hurricane disaster relief needs.

Candidates accepted for this role will be contacted by email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM.

To be considered for this role, applicants must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

WHAT DOES A DISASTER RELIEF AGENT DO?

Our team members improve customer experience, providing exceptional solutions to simple requests. They will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Key Responsibilities:

  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customer experience
  • Utilize our service techniques and systems
  • Escalate customer dissatisfaction to proper channels

Ideal candidates are confident, fully engaged, team players, and dedicated. They bring a positive and enthusiastic outlook to work each day.

Requirements

Applicants must meet the following qualifications:

  • Be at least 18 years old
  • Have a high school diploma or equivalent
  • Excel in organizational, written, and oral communication skills
  • Typing speed of 20+ words per minute
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with regular attendance and punctuality
  • Evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service orientation (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Thriving in fast-paced environments with change and ambiguity
  • Excellent interpersonal skills and relationship building
Compensation and Benefits

Our compensation and benefits packages are designed to be competitive and grow with you over time. Starting compensation is based on experience.

What You Can Expect:

  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events

Compensation & Benefits that Fit Your Life

At MCI, we pride ourselves on tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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