Remote Customer Service Representative Opportunity

We are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our customer-facing department, you will be responsible for delivering exceptional service to our clients through various communication channels.

This role requires strong problem-solving skills, effective communication abilities, and the ability to work in a fast-paced environment. You will be handling inbound and outbound calls, resolving customer issues, and providing product information in a professional and courteous manner.

To succeed in this position, you must have prior call center experience, excellent language skills, and the ability to work from home. A high-speed internet connection and a quiet workspace are also essential requirements.

The ideal candidate will have a strong command of the English language, both written and spoken, and be able to multitask effectively. You should also be comfortable with technology, including Microsoft Office and Windows operating systems.

In addition to your technical skills, we value individuals who possess excellent interpersonal skills, a positive attitude, and a willingness to learn and grow with our company.

Becoming a part of our team means that you will be part of a dynamic and supportive environment where you can develop your skills and advance your career. We offer competitive compensation packages, opportunities for growth and promotion, and a range of benefits to support your overall well-being.

We embrace diversity and believe that different perspectives and experiences bring value to our organization. All applicants will be considered based on their qualifications and merit.

• Strong communication and problem-solving skills
• Ability to work in a fast-paced environment
• Excellent language skills
• Prior call center experience
• Able to work from home
• High-speed internet connection and quiet workspace
• Microsoft Office and Windows operating system proficiency
• Excellent interpersonal skills

We offer:

• Competitive compensation package
• Opportunities for growth and promotion
• Ranges of benefits to support your overall well-being
• Diverse and inclusive work environment

• Handle inbound and outbound calls professionally and efficiently
• Resolve customer issues on the first call through effective problem-solving
• Research and retrieve information across systems to support customer needs
• Accurately document interactions and process claims
• Guide customers through options to find the best solutions
• Follow scripts, policies, and procedures while using available resources
• Protect customer privacy and handle sensitive information appropriately
• Escalate complex issues to the appropriate team members
• Stay current with training, updates, and program knowledge
• Maintain consistent attendance and adhere to scheduling requirements

We understand the importance of balance and support, which is why we offer a variety of benefits to support and reward our team members.

• HMO coverage plus dependent
• Rank & File ₱100,000 coverage
• Supervisors/Managers ₱120,000 coverage
• Dental coverage
• In-house dental assistance worth ₱5,000
• Free meal during training
• Career growth and learning
• Allowances for rice, clothing, laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection, fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people

We deliver industry-leading solutions and drive performance by helping customers take on their CX and DX challenges differently. Our staff augmentation, contact center services, IT services, and related offerings help us serve 150+ client partners across multiple locations.