Call Center Professional

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerService Full time ₱80,000 - ₱180,000
Job Description

This is a fantastic opportunity to contribute to high-impact projects as a Remote Call Center Representative. You will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

Strong proficiency in English, both written and spoken, is required for this role. Previous call center experience and work-from-home experience are also essential.

  • (Handle inbound and outbound calls professionally and efficiently.)
  • (Resolve customer issues on the first call through effective problem-solving.)
  • (Research and retrieve information across systems to support customer needs.)
  • (Accurately document interactions and process claims.)
  • (Guide customers through options to find the best solutions.)
  • (Follow scripts, policies, and procedures while using available resources.)
  • (Protect customer privacy and handle sensitive information appropriately.)
  • (Escalate complex issues to the appropriate team members.)
  • (Stay current with training, updates, and program knowledge.)
  • (Maintain consistent attendance and adhere to scheduling requirements.)

Required Skills and Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills

Benefits

We offer a variety of benefits and incentives to support and reward our team members. Some of these include:

  • HMO Coverage plus a dependent
  • Dental Coverage and in-house dental assistance
  • Free meals during training
  • Career growth and learning

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