Remote Call Center Representative Role

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomer Full time ₱55,000 - ₱85,000
Job Title

A Customer Service Representative role that offers a unique opportunity to contribute to high-impact projects with iconic brands.

In this position, you will handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is an excellent chance to develop your problem-solving skills and create memorable customer experiences.

  • Previous call center experience is required.
  • Strong proficiency in English is necessary.
Key Responsibilities
  1. Handle inbound and outbound calls professionally and efficiently.
  2. Resolve customer issues on the first call through effective problem-solving.
  3. Research and retrieve information across systems to support customer needs.
  4. Accurately document interactions and process claims.
  5. Guide customers through options to find the best solutions.
  6. Follow scripts, policies, and procedures while using available resources.
  7. Protect customer privacy and handle sensitive information appropriately.
  8. Escalate complex issues to the appropriate team members.
  9. Stay current with training, updates, and program knowledge.
  10. Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Work from home experience.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
Benefits and Incentives

We offer benefits and incentives that go beyond a paycheck.

  • HMO Coverage with dependents.
  • Dental coverage and in-house dental assistance.
  • Free meal during training.
  • Allowances for rice, clothing, laundry, and meals.
  • Performance and loyalty bonuses.
Physical Requirements

This job operates in a professional office environment. The employee may be required to sit/stand for long periods while using a computer and headset.

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