Australian Customer Support Professional

2 days ago


Pulong Santa Cruz, Calabarzon, Philippines beBeeCommunication Full time ₱360,000 - ₱480,000
Customer Support Representative

This role involves assisting Australian-based customers through various channels, including inbound calls, help desk tickets, and chat on our CRM platform.

Key Responsibilities:
  • Respond promptly to incoming calls and resolve inquiries efficiently.
  • Make outbound calls to address customer issues as needed.
  • Escalate complex issues to the relevant internal team or partner.
Requirements:
  • Bachelor's Degree in any field.
  • Minimum 2 years of experience in a customer-facing role, preferably in finance-related areas.
  • Lending experience is an advantage.
  • Excellent English communication skills, both verbal and written.
  • Technical proficiency and analytical problem-solving abilities are essential.
  • Strong organizational and time management skills.

What We're Looking For:

  • A highly motivated and organized individual with excellent communication skills.
  • Someone who can work effectively under pressure and meet deadlines.
  • Knowledge of CRM platforms and technical systems is a plus.


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