Strategic Operations Manager

2 days ago


Quezon City, National Capital Region, Philippines Cobden & Carter International Full time

Cobden & Carter International is seeking an experienced Operations Supervisor to oversee daily operations, ensuring efficient and effective management of online retail processes.

The successful candidate will have a strong background in supervisory roles, with experience in managing teams and clients. They will be responsible for overseeing order processing, inventory management, shipping, and customer service.

This is a critical role within the company, requiring a high degree of organization, communication, and problem-solving skills. The Operations Supervisor will work closely with the operations staff to ensure that all tasks are completed efficiently and effectively.

We offer a competitive salary range of $45,000 - $65,000 per annum, depending on experience, as well as opportunities for career growth and development.

The ideal candidate will have a college degree and at least 3 years of experience in a supervisory role. They will also have excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:

  1. Oversee order processing, picking, packing, and shipping to ensure timely and accurate delivery.
  2. Manage inventory levels, track stock movements, and optimize storage space.
  3. Coordinate with carriers, manage shipping schedules, and resolve delivery issues.
  4. Supervise customer service representatives, addressing customer inquiries and resolving issues.
  5. Identify and implement process enhancements to increase efficiency and reduce costs.
  6. Supervise operations staff, providing guidance, training, and performance feedback.
  7. Maintain high-quality standards for order fulfillment and customer service.
  8. Track key performance indicators (KPIs), analyzing data to inform operational decisions.
  9. Evaluate and improve operational processes and procedures.

What We Offer:

  • A competitive salary range of $45,000 - $65,000 per annum.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • The chance to work with a leading international company.


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