Customer Loyalty and Retention Specialist

7 days ago

Rizal, Philippines beBeeRetention Full time $80,000 - $120,000
Retention Strategy Role

This role is responsible for designing and implementing a comprehensive retention strategy that drives repeat purchases and maximizes lifetime value. As a Retention Manager, you will own email, SMS, and loyalty programs, blending lifecycle marketing, VIP engagement, membership growth, and customer advocacy to create a retention engine that surprises and delights customers.

About the Job

You will design automated journeys that keep customers coming back, build programs that turn VIPs into brand promoters, and create a retention strategy that informs growth, product, and CX strategies. This is a full-time role that requires your own reliable equipment and an ability to work independently as an independent contractor.

Key Responsibilities
  • Build and optimize advanced flows (welcome, onboarding, replenishment, winback, VIP, membership) that drive engagement and repeat purchases.
  • Identify and nurture top buyers with personalized outreach, turning them into affiliates, brand advocates, and case study partners.
  • Grow adoption of our membership plan, reduce churn, and create exclusive perks that keep customers engaged long-term.
  • Launch referral, loyalty, and UGC programs that turn satisfied customers into active promoters of the brand.
  • Run surveys, segment customers, and deliver retention reports with insights to inform growth, product, and CX strategies.
Requirements
  • Proven track record of scaling email/SMS programs for e-commerce.
  • Experience in customer retention, VIP management, or loyalty programs.
  • Excellent communicator: strong writing + comfortable engaging directly with customers.
  • Data-driven – knows how to track, analyze, and present retention metrics.
  • Creative mindset: designs flows, perks, and campaigns that surprise and delight.
What We Offer
  • Competitive base salary with room to grow as you deliver results.
  • Potential performance-based bonuses based on email/SMS % revenue targets, repeat purchase lift, and membership take-rate.
  • Direct collaboration with cross-functional teams.
  • Creative freedom to design campaigns, perks, and programs that make a real difference.
  • A high-impact role where you own retention strategy end-to-end.

  • Senior Customer Retention Specialist

    7 days ago

    Rizal, Philippines beBeeCustomerSuccess Full time ₱6,000,000 - ₱8,000,000

    Job OpportunityWe are seeking a strategic Customer Success Manager to lead our customer retention efforts by designing and implementing data-driven solutions.Main ResponsibilitiesDevelop key performance indicators to inform retention strategies.Collaborate with cross-functional teams to improve user experience and reduce churn.Design solutions to enhance...

  • Professional Customer Retention Specialist

    6 days ago

    Rizal, Philippines beBeeCustomer Full time ₱900,000 - ₱1,200,000

    Job OverviewThe role of a Customer Success Manager is crucial in ensuring the satisfaction and retention of customers.This position requires an individual with exceptional problem-solving, multi-tasking, and project management skills to effectively support the sales team and other stakeholders.The ideal candidate will be proactive, timely, and accurate in...

  • Career Opportunity

    7 days ago

    Rizal, Philippines beBeeCustomerSuccess Full time $50,000 - $75,000

    Job OverviewWe are seeking a highly skilled and proactive Customer Success Strategist to lead our global customer experience function. This strategic role is crucial in driving customer satisfaction, loyalty, and operational excellence throughout the customer journey.Key Responsibilities Develop and implement strategies to drive customer success and growth....

  • Customer Relationship Strategist

    7 days ago

    Rizal, Philippines beBeeCRM Full time ₱2,000,000 - ₱2,500,000

    About Us Lovely consumers seek a reliable brand that inspires self-confidence. Our e-commerce platform caters to everyday Asian women in Southeast Asia, providing an omnichannel presence across key markets. Job Description We are seeking a strategic CRM Manager to lead our customer relationship strategy. The successful candidate will play a pivotal role in...

  • Customer Experience Director

    7 days ago

    Rizal, Philippines beBeeRetention Full time ₱21,600 - ₱27,600

    Are you looking for a dynamic and exciting opportunity in the world of gaming?We're seeking a highly motivated CRM Manager to join our team. This is an ideal role for someone who is passionate about delivering exceptional customer experiences and driving business growth.About the RoleThis is a key position within our organization, responsible for developing...

  • A Critical Position in Delivering Exceptional Customer Support

    7 days ago

    Rizal, Philippines beBeeCustomerExperience Full time ₱450,000 - ₱500,000

    Customer Experience SpecialistWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our operations, you will play a pivotal role in delivering exceptional customer support across multiple communication channels daily.The ideal candidate will be fluent in providing satisfaction, with a passion for helping people...

  • Customer Experience Professional

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱2,500,000 - ₱3,000,000

    Deliver exceptional customer experiences as a key member of our team.About the RoleWe are seeking a highly skilled and passionate Customer Experience Specialist to join our dynamic team. As a CX Agent, you will play a pivotal role in providing top-notch customer service across various channels, including email, live chat, phone, and social media.Provide...

  • Product Adoption Specialist

    7 days ago

    Rizal, Philippines beBeeSuccess Full time ₱900,000 - ₱1,200,000

    Job Description:The primary objective of this position is to assume a mission-critical role in retaining and growing our customer base. As a Customer Success Specialist, you will be responsible for building loyalty, preventing churn, and helping customers extract maximum value from our platform.This role goes beyond onboarding and support; it requires an...

  • Strategic CRM Lead

    7 days ago

    Rizal, Philippines beBeeCustomer Full time ₱6,000,000 - ₱7,500,000

    Job OverviewWe are seeking a strategic and results-driven individual to lead our CRM strategy. This role reports to the Director of Marketing and plays a key part in driving customer engagement, retention, and loyalty through data-driven campaigns, platform optimization, and cross-functional collaboration.

  • Growth Marketing Specialist

    2 days ago

    Rizal, Philippines MBR Boguzman Carwash Services Full time

    Develop and execute growth marketing strategies to increase customer acquisition, engagement, and retention. Design, implement, and optimize digital marketing campaigns across various channels, including social media, email, SEO, SEM, and paid advertising. Analyze customer behavior and market trends to identify opportunities for growth. Collaborate with the...