Global Customer Experience Associate

7 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomer Full time ₱800,000 - ₱1,230,000
Customer Service Role Overview

This is a highly sought-after position where you will be part of a team that delivers exceptional customer experiences and achieves meaningful results.

Key Responsibilities:
  • Manage customer inquiries through various channels, ensuring timely and professional responses.
  • Provide top-notch support for orders, shipping, product details, and returns, catering to customers' needs.
  • Offer thoughtful, high-quality responses that reflect our service standards, driving customer satisfaction and loyalty.
Requirements:
  • Excellent proficiency in English (written and verbal) with strong communication skills.
  • Minimum one year of customer service experience, preferably in a similar role.
  • Proficiency in tools like Gorgias, Zendesk, or Shopify is beneficial, but not mandatory.
  • Exceptional problem-solving and interpersonal skills, along with an adaptable mindset.
Technical Requirements:
  • A personally owned PC or laptop with an i5 processor or equivalent.
  • Fast internet connection with minimum 15 Mbps speed for both upload and download.

In this role, opportunities for career advancement are available as the company continues to grow.

Why You'll Thrive Here:
  • Annual performance-based increases.
  • Paid time off and holidays.
  • Health and dental insurance coverage.
  • Permanent work-from-home setup.

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