Enterprise Client Success Specialist

13 hours ago

Ayala Alabang, National Capital Region, Philippines beBeeClientSuccess Full time ₱800 - ₱1,300

We are seeking a highly skilled and detail-oriented Enterprise Client Success Specialist to join our team.

Job Title: Enterprise Client Success Specialist
  • This role will involve providing proactive support across all enterprise-level accounts, working closely with our Client Success Manager to ensure consistent, high-quality attention that strengthens relationships and drives retention.

The ideal candidate will be responsible for managing daily communications, responding quickly to client requests, questions, and needs. They will maintain a proactive approach when it comes to Client Success, communicating often and clearly when there are opportunities to address and improve our client experience.

Key Responsibilities:

  • Manage daily communications, responding quickly to client requests, questions, and needs.
  • Maintain a proactive approach when it comes to Client Success, communicating often and clearly when there are opportunities to address and improve our client experience.
  • Work directly with our clients and act as a point person for tactical account support.
  • Partner with our Client Success Manager to execute account strategy and meet account performance objectives.
  • Participate in client-facing meetings with our Client Success Manager.
  • Review and keep a close eye on account data and performance.
  • Regularly review account performance metrics (turn time, etc.) to ensure smooth management of the day-to-day client order experience.
  • Create and modify account-specific reports that highlight health and performance of the client.
  • Work closely with our Client Support and Operations teams to drive corrective actions for our enterprise clients.
  • Provide proactive account support across multiple enterprise clients, ensuring consistent communication and service delivery.
  • Coordinate internally with support, operations, and product teams to ensure enterprise client needs are addressed.
  • Utilize HubSpot to manage client interactions and track updates.
  • Be a client advocate, focused on capturing client feedback and communicating requests to all relevant cross-departmental stakeholders.
  • Regularly observe and understand how our clients are using PlanOmatic, identifying areas of improvement and communicating feedback to teams internally.
  • Jump into special projects that come across our plate.

Requirements:

  • Fluency in English, both verbal and written.
  • Ability to consistently work in the Mountain Standard Time Zone (USA) - hours are 8am - 5pm.
  • Consistent access to high-speed internet and reliable equipment (laptop with a working camera and audio).
  • 2+ years of client-facing or account support experience (Enterprise SaaS or services industry preferred).
  • Strong problem-solving and communication skills.
  • Strong sense of urgency and proactivity.
  • Prior experience working in a client-facing role.
  • Ability to multitask and manage priorities in a fast-paced environment.
  • Detail-oriented with a proactive approach to client support.
  • Familiarity utilizing project management platforms (ClickUp, Asana, Monday.com, etc) is a plus.

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